Make a Dent in the Universe by Solving the Number One Problem Faced by Medical Researchers
Believe in the power of customer service – We strongly believe that excellent customer support goes a long, long way. You understand how to to keep our clients and patients happy, and never shy away from a tough problem. You’re all about the customer experience.
Are great at explaining how things work – You will be responsible for onboarding all our clients and making sure they understand how how service works. You will also spend a lot of your time writing up FAQs and easy-to-understand answers. You will also use multimedia to enhance our Knowledge Base by creating and sharing helpful screenshots, screenshares and explanatory videos.
Love learning – we’re a team that’s driven by learning and improving. We’re looking for someone who wants to continuously learn and develop as a support specialist, grow as a person and constantly improve the service that we provide. If you’re not excited about learning and always taking that next course, then this position is not a good fit for you.
Are highly organized – you’ll be managing communication for many different clients, while also maintaining our Knowledge Base, and always learning more. If you’re not highly organized and comfortable in a fast-paced environment then you’re unlikely a good-fit for this role.
Are proficient in HTML & CSS (any other coding languages are an asset) – Customer support relies heavily on technology and automation. You don’t need any formal development experience but if you’re not comfortable with at least HTML & CSS, please don’t apply. Similarly, if you’re not the kind of person that loves testing out new tools and technology, this position is not a good fit.
Excel at written communication and are not afraid to pick up the phone – Being able to write well is a must for any Trialfacts position. Being in a remote team, you must also be great at communicating, and if necessary be willing to pick up the phone and speak with our clients.
Are flexible – in an entrepreneurial business we sometimes have to wear different hats. We’re looking for someone that takes ownership and wants to help grow our company. If you’re the kind of person who would rather sit back and say “that’s not my responsibility” then please don’t apply.
Are results-driven – you will be coached and guided, but ultimately you will be responsible for your performance.
Are looking for a full-time position – we’re experiencing growth and we need someone who can fully commit to Trialfacts and get up to speed fairly quickly. We’re not looking for someone who wants to run their own part-time business or freelancing career on the side.
Offered Salary$30,000 - $50,000