Join Today!
Already a member?  
  • Post Date: June 29, 2019
  • Apply Before: June 24, 2020
  • Applications 0
  • Views 1052
Job Overview

Litify is seeking a Customer Evangelist to join our growing Customer Success team. This is a remote role that will require occasional travel to client sites.

You will:

  • Monitor and manage a portfolio of client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Identify at-risk renewals and deliver on customer remediation plans
  • Monitor customer health to track usage and customer satisfaction
  • Fully understand client requests, documenting and engaging appropriate resources
  • Identify opportunities for documenting case studies on success stories to pass along to our Marketing team 
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty to foster long-term relationships 

You have:

  • Bachelor’s degree
  • Experience as a Customer Success Manager ideally with a SaaS product (or similarly complex product)
  • Experience with Salesforce and demonstrated technical aptitude with Salesforce
  • Experience in direct customer-facing positions 
  • Excellent written, verbal, and oral communication with experience making presentations to major stakeholders
Job Detail
Shortlist Never pay anyone for job application test or interview.

Related Jobs (2)

Contact

Safety Information

  • SOHO HINT: Get clear on what you want

    Before starting your job search, take the time to reflect on your strengths and weaknesses and the type of work you enjoy doing. The better you know yourself, the more likely you’ll find a new job that provides you with greater satisfaction. What do you want in a job? What’s most important, title, money, promotion, the work itself, location, or company culture?

  • SOHO HINT: Research your target companies

    Once you know what you want, it’s time to find out what the companies you’re applying for want. A great tip for finding a new job is to investigate a company’s Glassdoor page. It will help you get a feel for their company culture, figure out what questions they commonly ask in interviews, and even discover what salary you’re likely to be paid.

  • SOHO HINT: RESUME

    Your resume is still one of the most critical tools of a job search. One of my best tips for finding a new job is to have an achievement-oriented resume that includes quantifiable achievements that are relevant to the job you’re applying for.

  • SOHO HINT: Create your online career brand

    Building your brand simply means showcasing your expertise and passion online where employers searching the Web can find it. Most recruiters, including myself, use LinkedIn as their primary search tool and if you’re a professional, you need to be using LinkedIn to your full advantage. It’s a great resource for finding people working at companies that interest you and also for positioning yourself to be found by recruiters and hiring managers with relevant openings.

  • SOHO HINT: Get organized

    Before you start applying for jobs or interviewing with employers, take a moment to develop a system that works for you in organizing your job search. A simple spreadsheet works best for many to keep a track of the jobs you’ve applied for, where you have been invited to interview, etc.

  • SOHO HINT: Build, cultivate, and utilize your network of contacts

    For the vast majority of jobseekers, a large and strong network of contacts — people who know you and want to help you uncover job leads — results in more job opportunities. Networking – in person and online – is essential to your success in your job search.

  • SOHO HINT: Don’t limit yourself to online applications

    If you rely only on submitting online applications, you could be looking for a job for a very long time. By the time you apply, the company might be in the final interview stage, or the job might have even been filled. Contact companies that interest you directly – you might get in contact with an internal recruiter or schedule informational interviews with people who work in those companies. Ideally, you want to be known to the people who might influence you getting your foot in the door.

  • SOHO HINT: Aim to complete a few job-related goals daily

    It takes a great deal of time and effort to find a new job. In a long job search, it’s easy to get discouraged and distracted, but by focusing on achieving daily goals you can motivate yourself while also building a foundation for success.

  • SOHO HINTS: Be kind to yourself

    Looking for a job can be stressful. So, take some time to meditate, exercise, watch a movie or whatever it is that helps you unwind. Create a good support network – having people to brainstorm with or vent your frustrations to will help the process be less painful.

  • SOHO HINTS: Develop examples and stories that showcase your skills

    This is one of the main tips for finding a new job. People remember stories, so your goal should be developing a set of interview stories you can use in networking meetings or job interviews that clearly demonstrate your skills, achievements, and passion for your work. Be memorable! Using stories (use the STAR format) may also help you feel more comfortable talking about yourself.