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Posted: Friday, August 24, 2012 - 1 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]

 

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Corporate Overview

Sutherland Global Services is a multinational Technology-Enabled and Business Process Outsourcing (BPO) company specializing in Integrated BPO solutions across the back and front office that support the entire lifecycle of our client's customers. Sutherland's Virtual Workplace, or Sutherland@Home was launched in 2007 as an additional product offering to its clients who are looking for an upscale, high-quality, flexible work-at-home business model to enhance their existing outsourcing strategies.

This is a SOHOjobs VERIFIED EMPLOYER offering excellent opportunities to work from home. 

  

Corporate Facts

  • Founded: 1986
  • Headquarters: Rochester NY, United States
  • Employees: 30,000
  • Locations: Bulgaria, Canada, Colombia, Egypt, India, Mexico, Philippines, United Arab Emirates, United Kingdom and United States
  • CEO: Dilip R. Vellodi
  • WEBSITE

  

Work at Home Opportunities

                 Technical Support Associate Positions

  • Resolve customer queries
  • Handle inbound calls

              Customer Service Associate Positions

  • Handles Inbound Calls
  • Resolves customer queries

                 Back Office Associate Positions

  • Data entry and transcription processing
  • Experience in AR, AP and GA is a plus, not required

               Inside Sales

  • Develops and grows customer relationships
  • Communicates important information to customers

              Management and Supervisory Positions

  • Drives sales results with strong attention to detail
  • Management of team fuctions including HR

 

The majority of the work at home positions are part time, with occasional full time positions opening up. Most jobs start at $10.00 - $12.00 per hour and up. (A bit less while you are in training).  You will be working with companies such as Stubhub, Intuit and Turbotax among others.

  

Application and Testing Requirements

Sutherland@Home requires a criminal background check of all remote workforce employees. Additionally, some clients may ask for an additional screening for credit. You will be informed if this additional requirement is needed for the position you are applying for during the interview process. A virtual test is required before you can move to the telephone interview. This is a fairly simple, multiple choice or direct answer exam that basically assesses your decision making abilities with regards to customer service situations.

TRAINING AND PAYMENTS: Training and orientation sessions are conducted over the telephone and in the conference calling scenerios. It will take place during normal business hours of 9am to 6pm EST so you will need to be available between those hours to complete your training. You will be paid.

Paychecks will be sent to you via direct deposit to your bank account or on a Sutherland direct pay card (sort of like a debit card). You will be able to login to their system to review your W-2s, paystubs, recent payments, hours worked, etc.  


Requirements

 

HOME OFFICE: 

  • 1.5 GHz or higher Intel Pentium 4/ AMD 64 processor or faster
  • 1 GB of System Ram for Windows XP or 1.5 GB for Vista or Windows 7
  • 10 GB of available hard drive space
  • Sound Card
  • Analog noise-cancelling headset

 

See More Requirements Here 

 

 

 

SOHO Tips and Advice

Work at home jobs are available nationwide. From time to time, home based positions are also available in Canada.

Employment Status. You will work as a regular employee with Sutherland (Not a freelancer or independent contractor).

Employee Profile. Nearly 18% if Sutherland home based and virtual workforce are veterans. 85% have at least some college. The median age is 34-42 years old and is 80% female.

Benefits: Full time employees will receive Group Health Insurance, Dental/Vision, Paid Time Off, 401k, Employee Assistance Programs, Corporate Discounts and more.

Work Hours. Most work at home jobs with Sutherland require you to be available to work mix shifts between the hours of 8am and 12am Monday - Sunday.   

 

 

For more information about working from home for this employer, login to your SOHOjobs account. SOHOjobs members have access to the latest remote job announcements and networking opportunities. Connect with employers and other SOHO'ers, post your blog or resume, get help and advice and much more. Learn About Our Special Offers!

 

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