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Posted: Sunday, August 12, 2012 - 0 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]


Convergys  

Corporate Overview

Convergys Corporation (NYSE: CVG) is a global leader in customer management. Convergys is a BPO providing "business process outsourcing" for the call center industry included agent assisted communication. 

This is a SOHOjobs VERIFIED EMPLOYER offering excellent opportunities to work from home. 

  

Corporate Facts

  • Founded: 1998
  • Headquarters: Cincinnati OHIO, United States
  • Employees: 70,000
  • Locations: US, Canada, Asia, Middle East, Africa, Latin America and Europe
  • NASDAQ: CVG
  • WEBSITE

  

Work at Home Opportunities

HOME AGENTS: $9.50 per hour and up, part time.

As a Convergys Home Agent, you will be receiving incoming and occasionally outbound calls from customers of leading companies. The types of calls vary, and may include sales, customer service with upselling, troubleshooting, or technical support. Convergys provides a comprehensive, paid training program designed to develop successful Home Agents.

Most calls are inbound. No telemarketing or sales. Customers who call generally know what they want to order, but may need help to identify the right item. Some of our programs require more proactive sales skills than others. These programs are not high pressure sales situations, but do require the ability to offer alternative products and sell additional products to customers. Some of our Client’s do require achieving a desired sales metric.

Convergys Home Agents are offered part-time and full-time scheduling options that range from 16 to 40 hours of work per week. Schedules are made available based on program needs.

   

Testing Requirement

There are seven steps to the application process with Convergys.  After completing these seven steps, qualified candidates will be contacted via email by a Convergys Recruiter for further discussion of employment opportunities.  All interviews will be conducted over the phone or via the computer.  The interview takes approximately one hour to complete, and yes, you must be on your home phone and at your computer that you applied from. Keep in mind this is a formal interview, so be sure to be in a quiet environment with no distractions.

Application Process

  1. Testing Your PC (Technology Requirements)
  2. Test Your Internet Speed
  3. Select Country and select Jobs
  4. Begin Your Application Profile
  5. Complete Your Application Profile
  6. Enter Demographic Information
  7. Test Your Voice Quality

 

 

TRAINING; you will participate in a training course that is specific to the client company you will be supporting. The duration of this training course varies, depending on the role you will play in support of the customers. You will receive information on the duration of this training early in your on-boarding process with Convergys. Training courses will be delivered in self-paced and instructor-led formats via your PC, using special techniques for distance and adult learning. As a member of the Convergys Home Team, you will have the flexibility and comfort of progressing through the training courses in the privacy of your own home.

You will be tested at various points of your training to ensure you’re as prepared as possible once you start answering calls.

 

Requirements

HOME OFFICE: Your home office should be separate from any noise or distraction in your home. Ensure your home office is equipped with the tools – and work area – you will need to be able to do your job, just as if you were in an actual office environment.

You will likely want to share with family, friends and neighbors that you will be joining Convergys as a Home Agent, and that when you are working in your home office, you cannot be disturbed during your scheduled work time.

Working from home will require you to be at your computer with no interaction except for the incoming calls that you receive from your computer via soft phone for up to 8 hours at a time. The perception that we need to give is that you are working in a call center, not at home. We have a zero tolerance policy for noise.

There are no fees associated with joining the Convergys Home Team.

If an employment offer is extended, you will need to supply your own work equipment to enable you to work from home, including:

  1. A home computer that meets Convergys’ PC specifications (see related question). You can test your PC automatically when you start your application.
  2. A USB headset with a built-in digital signal processor. If you do not own one, you can purchase one locally or from the Dell Store, which offers equipment configured to meet the Convergys standards.
  3. High-speed Internet access that meets Convergys' specifications (see related question).
  4. An Internet Service Provider that Supplies 2 or more IP addresses OR an Internet Service Provider that supplies 1 IP address and is connected to a router.
  5. Power Bar/Surge Protector that is UL 1449 Recognized – This will assist in protecting equipment plugged into the power bar, in the event of an electrical storm or power surge.
  6. A telephone with a mute button (All monthly telephone and internet charges are the responsibility of the employee and are not reimbursed by Convergys.)

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See More Requirements Here 

 

 

SOHO Tips and Advice

Work at home jobs are available nationwide. Convergys is currently filling Home Agent positions in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Background and History Checks. Convergys performs background checks as a condition of employment for all positions in the US and Canada. Background checks are required for some UK positions.

Salary and Payments. You will be paid an hourly wage for your training, as well as for your time worked. This hourly wage is determined based on the work you perform. You will receive additional information on this as you discuss your schedule and work preferences with a member of the Convergys Home Team, as part of our hiring process. Convergys Home Agents in the United States are paid every two weeks, or 26 times annually. Convergys Home Agents in the United Kingdom are paid on an hourly basis, which accrues from day to day and shall be payable by 12 equal monthly installments. You will be paid based on the time that is logged into an electronic time keeping system. Your schedule will include a minimum and maximum set of hours. Additionally, you will be able to validate your time worked before submitting it through the time keeping system. You can elect to receive your paychecks via Direct Deposit with a Savings and/or Checking account and or a Paycard option which is another type of Direct Deposit that automatically loads your pay onto a debit card.

Agents are employees of Convergys and are eligible for all applicable benefits in line with plan provisions, on their first day of employment. Your benefit options include:

  • Paid Holidays and Paid Vacations
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life Insurance
  • Additional Life Insurance
  • Dependent Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Health and Dependent Care Flexible Spending Accounts
  • Short and Long Term Disability Insurance
  • Tuition Reimbursement
  • Retirement and Savings Plan (401k) with a company match
  • Employee Stock Purchase Plan

  

 

 

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