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Posted: Friday, August 12, 2011 - 2 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]

 

You must treat virtual interviews just like in-person interviews. Just because you’re not sitting across the desk from an interviewer, you can’t be any less professional. Work at home applicants need to ensure there is no background noise — like crying babies, barking dogs or TV.

The interviewer is judging your phone and typing manner, because your voice will be the virtual face of the company.

Script Preparation. Being in the home based employment sector for over 25 years has given me great insight into the minds of hiring managers. These mangers tell me that one place where people stumble during the application process is the voice test. Applicants are required to read a script with enthusiasm, which can be very difficult.

If they can’t do it effectively, they’re often rejected. Here are two sample scripts used during the application process, so try them — and perfect them — on your own before applying:

Thank you for calling the Firestone Auto Center. How may I help you? You are locked out of your car? Oh, I am sorry to hear that. May I ask for your membership number? Thank you, Mr. Jones. May I have the year, make and model of your vehicle, and where you are located? A dispatcher will contact you within 15 minutes with an estimated time of arrival. Is there anything else I can help you with, Mr. Jones? Thank you for calling the Firestone Auto Center.” (Courtesy of Arise Virtual Solutions)

Flexible Schedule is a must. Express a willingness to work at least 20 hours a week, and be willing to start on nights and weekends. Offering to take the less popular shifts makes you more attractive to a prospective employer. Once you’ve proven your abilities, you should be able to improve your schedule. But first, get your foot in the door.

Demonstrate your comfort level with technology. If you’re great on the phone, and you’ve got exceptional sales or customer service experience, but you’re not so hot on the computer, fix that before applying. If you get flustered when too many programs are open at once, consider taking a computer course at a local community college so you can improve your online comfort level and confidence. This is computer-based work, so you can’t overlook this step.

Summary. Check out a few of the companies in this industry to see which might offer the best fit for you. Don’t be discouraged by companies that require you to have your own business, versus those that don’t. Since 2010 we have seen an uptick in companies looking to 1099 their Virtual Assistants. Think long term about where you as an home based worker will have the most opportunity for success. 

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